Q: How to update Pavtube Software?
A: Please click here to see the detailed steps.
Q: We have a copy of pavtube software in order to be able to convert MXF files created on a Panasonic AJ-HPX3100G camera, but it’s unable to read the MXF files now in the software. In the preview window, the picture is gray. If I convert it to mov or any other format, the screen is also gray.
A: This problem may happen to MXF files recorded in AVC-Intra 100 mode. AVC-Intra is a new codec that further advances HD production. Currently pavtube can deal with the AVC-Intra 50 codec, in the camera recorder you can choose to shoot under AVC-Intra 50 mode, pavtube has no problem to convert it. We will add support for AVC-Intra 100 codec soon.
Q: I have ever purchased your Windows software and now I changed my PC to Mac. Can I install this software onto my Mac? Or can you send me a Mac version?
A: All of our products are platform-independent ones but not cross-platform. So a Windows product cannot be installed onto a Mac computer and vice versa.
If you need a Mac version, please kindly contact with Pavtube support team at macsupport@pavtube.com. Or if you need a Windows version, please kindly contact with Pavtube support team at support@pavtube.com. Discount will be available for a second purchase.
Q: My videos were recorded by HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footage is taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow “Edit” -> “Effect” tab and check “Deinterlacing” box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: How to combine multiple video clips into one file?
A: Select the items you want to combine together and tick off “Merge into one file” before converting the videos.
Q: My source videos (16x9) aren’t staying widescreen after conversion. I don’t want the video to be stretched and made taller. What can I do?
A: After selecting an output format, click “Settings” button and set the Video Size to 1920*1080/ 1280*720/ 854*480/ 720*405.
Q: I’d like to eliminate black bars (edges) from the video, what should I do?
A: Click “Edit” button to enter into the edit panel and switch to the Crop tab, then just drag the crop frame on the video screen of the original preview window to cut off the unwanted parts.
Q: Can I set larger volume?
A: You can select an MXF file and then click the “Edit” button. Under the “Effect” tab, there is a “Volume” option. Drag the slider bar to a larger percentage. Click “OK” to save the settings. Then the output volume will be louder.
