Q: How to update Pavtube Software?
A: Please click here to see the detailed steps.
Q: I have ever purchased your Windows software and now I changed my
PC to Mac.
Can I install this software onto my Mac? Or can you send me a Mac
A: All of our softwares are platform-independent ones but not cross-platform.
So a Windows software cannot be installed onto a Mac computer and vice
If you need a Mac version, please kindly contact with Pavtube support
team at email@example.com.
Or if you need a Windows version, please
kindly contact with Pavtube support team at firstname.lastname@example.org.
will be available for a second purchase.
Q: We have a copy of pavtube software in order to be able to convert MXF files created on a Panasonic AJ-HPX3100G camera, but it’s unable to read the MXF files now in the software. In the preview window, the picture is gray. If I convert it to mov or any other format, the screen is also gray.
A: This problem may happen to MXF files recorded in AVC-Intra 100 mode. AVC-Intra is a new codec that further advances HD production. Currently pavtube can deal with the AVC-Intra 50 codec, in the camera recorder you can choose to shoot under AVC-Intra 50 mode, pavtube has no problem to convert it. We will add support for AVC-Intra 100 codec soon.
Q: What are the differences between the trial version and the retail version?
A: A trail version converts videos with watermark (the logo of Pavtube) on the screen and asks if you would like to purchase at each run while a retail version allows you to use freely without putting on watermark. As a customer of Pavtube, you will be reminded to update the software whenever a new version is released. The update is free of charge for lifetime. Besides, your emails will be attended at the first time, your advice and requirements will be much valued when we upgrade the software.
Q: My videos were recorded by my HD camcorder, there are many stripes and noises on the picture after conversion, why should this happen?
A: Some footages are taken under interlacing mode, and this lead to stripes and lines on the screen. To eliminate the lines, you may follow ‘Edit’ menu-> ‘Effect’ tab and check ‘Deinterlacing’ box before conversion. As to the noise, when you apply the special effect mode “Simple Gauss Blur” from the drop-down list, the noise will be reduced greatly.
Q: My widescreen movies (16x9) aren't staying widescreen after conversion. I don't want the video to be stretched and made taller. What can I do?
A: Simply click ‘Settings’ button and set the Video Size to 16*9 aspect ratio before converting the movie.
Q: Can I copy the whole DVD into a Video_TS folder? Which profile should I choose?
A: One click on the Disk Copy button is all you need to copy the DVD into standard Video_TS folder. The entire content on the DVD will be copied to your hard drive in the shortest time with this option.
Q: Does the software handle HD Audio such as DTS MA, or Dolby True HD Dolby? Is there any way to create TrueHD and DTS MA?
A: Our product just allows you to import the true HD and DTS MA audio, but outputs up to AAC/ AC3 5.1 Channels surround sound only.
Q: I have just downloaded the new update for the software, do I need to uninstall my older version prior installing the new one or I just install the new application on top of the old one. Please advice.
A: You are encouraged to uninstall the older version in the first place. However, you might also install the new update on top of the older version.
Q: I have purchased the software but it won't take the code I have. What should I do?
A: Please remove the trial version and then download the retail version from your registration download link. Install the retail version, copy and paste your registration code to the register field. Notice that you should not leave any space before the code.
Q: How can I set the output file name?
A: Please find the column named ‘Destination File’ on file list. Double click the output name and then you can type in desired output file name.
Q: I’d like to eliminate black bars (edges) from the movie, what should I do?
A: Click ‘Edit’ button to enter into the edit panel and switch to the Crop tab, then just drag the dashed frame on the video screen of the original preview window to cut off the unwanted parts to get the right aspect ratio you need.
Q: A disk I was testing had over 100 files in the folder and it was a pain to just select the two files I wanted. Is there any way for me to uncheck all the files that are pre-selected?
A: Right-click on file list area to select “Check all” and “Uncheck all”.
Q: I am trying to capture a still picture from a video clip to use as a song background. Is it possible?
A: Yes. You can double-click the file and preview it with the app, under the preview window there is a ‘Snapshoot’ button. Click the button when it plays to the frame you would like to capture. And you can locate the thumbnails by clicking the ‘Open’ button next to ‘Snapshoot’ button.